Terms & Conditions

Definitions

For the purposes of these Terms and Conditions:

  • “Company” (referred to as “the Company”, “We”, “Us”, or “Our”) refers to AQUA TIDE SDN. BHD. 202501036138 (1637548-X).

  • “Goods” refers to the aquarium supplies, pet/fish food, pumps, filters, stones, decorations, and related aquatic products offered for sale on the Service.

  • “Orders” means a request by You to purchase Goods from Us.

  • “Service” refers to AQUA TIDE SDN. BHD., accessible from (insert your website URL if available).

  • “You” means the individual accessing the Service, or the company or legal entity on whose behalf such individual is accessing or using the Service.

Acceptance of Terms

By accessing or using our website and purchasing our Goods, You agree to be bound by these Terms and Conditions.
If You disagree with any part of these terms, You must not access the Service or purchase any Goods.

Orders and Payments

  • All Orders are subject to availability and acceptance by the Company.

  • Prices displayed on the website are accurate at the time shown but may change at our discretion.

  • Payment must be made in full before Goods are shipped or delivered.

  • We reserve the right to refuse or cancel any Order if fraud, unauthorized activity, or an illegal transaction is suspected.

Product Information and Availability

We strive to ensure all descriptions, images, and pricing of Goods are accurate. However:

  • Errors or inaccuracies may occur.

  • We reserve the right to correct any errors without prior notice.

  • Product availability may be limited.

  • We reserve the right to discontinue any product at any time.

Delivery

We will make every effort to deliver Goods within the estimated timeframe. However:

  • Delivery times are not guaranteed.

  • Delays may occur due to courier issues, weather, unforeseen disruptions, or factors beyond our control.

Returns, Refunds & Cancellations

Please refer to our Return, Refund & Cancellation Policy for complete details regarding:

  • Return eligibility

  • Refund procedures

  • Cancellation timeframes

Intellectual Property

All content on this website—including text, graphics, logos, product images, and layout—is the property of AQUA TIDE SDN. BHD. and is protected by applicable intellectual property laws.

You may not reproduce, copy, distribute, or use any content for commercial purposes without written permission from the Company.

Limitation of Liability

To the fullest extent permitted by law, the Company shall not be liable for any:

  • Direct, indirect, incidental, special, or consequential damages

  • Losses arising from the use or inability to use the Service

  • Damages related to the purchase, use, or performance of the Goods

User Responsibilities

You agree to:

  • Use the website only for lawful purposes

  • Not engage in actions that may harm, disrupt, or limit the functionality of the Service

  • Not interfere with the rights or experience of other users

Governing Law

These Terms and Conditions shall be governed and interpreted in accordance with the laws of Malaysia, without regard to conflict of law principles.

Any disputes arising from these Terms will fall under the exclusive jurisdiction of the courts of Malaysia.

Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice.
Continued use of the Service after changes are posted signifies Your acceptance of the updated terms.

Contact Us

If you have any questions about these Terms and Conditions, please contact us:

AQUA TIDE SDN. BHD.
Registration No.: 202501036138 (1637548-X)
Email: aqua_tide@outlook.com
Phone/WhatsApp: +6011 5695 4041
Address:
31-3, Jalan Kuchai Maju 11, Off Jalan Kuchai Lama, Kuchai Entrepreneurs Park, 58200 Kuala Lumpur, W.P. Kuala Lumpur, Malaysia.