Cancellation Policy

Overview

At AQUA TIDE SDN. BHD., we value your satisfaction and aim to provide a smooth, reliable shopping experience. We understand that circumstances may change, so we’ve outlined our order cancellation process clearly for your convenience.

Order Cancellations

You may request to cancel your order within 24 hours of placing it, provided it has not yet been processed, packed, or shipped.

Once your order has been packed or dispatched, it can no longer be cancelled.
For orders that have already been shipped, please refer to our Return & Refund Policy.

How to Request a Cancellation

To cancel your order, please contact us immediately:

Email: aqua_tide@outlook.com
Phone/WhatsApp: +6011 5695 4041
Subject Line: Cancellation Request – [Your Order Number]

Please include:

  • Your full name

  • Order number

  • Reason for cancellation

Our team will check the status of your order and notify you if the cancellation can be processed.

Refunds for Approved Cancellations

If your cancellation request is approved, refunds will be issued using your original payment method.

Please allow 5–7 business days for the refund to be processed, depending on your payment provider.

Exceptions

We may reject a cancellation request if:

  • The order has already been shipped or is in transit.

  • The item is customised, special-order, or part of a bulk purchase.

  • The request is submitted outside the allowed cancellation period.

Contact Information

AQUA TIDE SDN. BHD.
Registration No.: 202501036138 (1637548-X)
Email: aqua_tide@outlook.com
Phone/WhatsApp: +6011 5695 4041
Address:
31-3, Jalan Kuchai Maju 11, Off Jalan Kuchai Lama, Kuchai Entrepreneurs Park, 58200 Kuala Lumpur, W.P. Kuala Lumpur, Malaysia.