Shipping Policy

Thank you for shopping with AQUA TIDE SDN. BHD. The following terms and conditions outline our shipping practices for domestic orders.

Interpretation

Words with capitalized initials have meanings defined below. These definitions apply regardless of singular or plural usage.

Definitions

For the purpose of this Shipping Policy:

  • “Company” (referred to as “We”, “Us”, or “Our”) refers to AQUA TIDE SDN. BHD.

  • “Goods” refers to the aquarium products, pet/fish food, pumps, stones, filters, and decorations offered for sale on our website.

  • “Orders” means a request made by You to purchase Goods from Us.

  • “Service” refers to the Website.

  • “Website” refers to AQUA TIDE SDN. BHD., accessible at (insert your website URL if available).

  • “You” means the individual or entity accessing or using the Service.

Domestic Shipping Policy

Shipment Processing Time

All Orders are processed within 2–3 business days (excluding weekends and public holidays). Orders placed during peak periods may experience slight delays. If there is a significant delay in shipment, We will notify You via email or phone.

Delivery Estimates

We partner with reliable local courier services to ensure your Goods are delivered safely and promptly.
Once your Order has been dispatched, You will receive a tracking number via email or WhatsApp.

Delivery times may vary depending on your location and courier service availability.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation Email once Your Order has been shipped, containing your tracking number(s).
Tracking information will usually become active within 24 hours.

Customs, Duties, and Taxes

The Company is not responsible for any customs fees, duties, or taxes applied to Your Order.
All charges imposed during or after shipping (such as tariffs or taxes) are the responsibility of the customer.

Damages

The Company is not liable for any products damaged or lost during shipping. If You receive Your Order damaged, please contact the shipment carrier directly to file a claim.

Please retain all packaging materials and the damaged Goods before filing a claim.

Contact Us

If you have any questions about this Shipping Policy, You can contact Us:

  • By email: aqua_tide@outlook.com

  • By phone: +6011 5695 4041

  • Our address:
    31-3, Jalan Kuchai Maju 11, Off Jalan Kuchai Lama, Kuchai Entrepreneurs Park, 58200 Kuala Lumpur, W.P. Kuala Lumpur.